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Clinical Coordinator Vacancy - Validium

This role involves being the first point of contact for any client wanting to engage with the EAP service.
Primary duties:
Answering calls from clients ringing in to use their EAP.
Setting up client records.
Transferring clients through to the appropriate service.
Organising  a call back if unable to transfer the call.
Administration tasks:
Scheduling /rescheduling  counselling appointments for clients.
Contacting affiliate counsellors to refer clients for face to face counselling.
Processing Management Referral forms for counsellors to contact clients directly.

February 08, 2019