Here are answers to some of the most common questions and queries. If you don't find the solution to your problem below, please get in touch by email and we will try to help.
Problems with applying to join?
If you are told 'your email address is already in our system' that's usually because you have made a previous unsuccessful or incomplete attempt to join using that email address. If this is the case, please get in touch with the Secretary who will clear all record of that address from our system. This should enable you then to make a fresh attempt at joining.
If when trying to log in, the website tells you there are 'incomplete details' this means your membership application has not yet been fully processed by our secretary, perhaps because supporting documents (where applicable) or your subscription payment have not yet been received. There may also have been other problems with processing your membership. Again, please get in touch with the Secretary who will then rectify matters.
Problems with logging in - existing & lapsed members
Forgotten your user name and/or password?
If you've forgotten your username and/or password, or the website is telling you the username or password your are attempting to use is/are not recognised, you can:
- reset your password to something new through the 'edit profile' link.
- get in touch with the secretary to have a reminder of your user name emailed to you
- get in touch with the secretary to have a new password emailed to you
You have the correct username & password but still can't log in?
It's likely that your membership has lapsed. Memberships lapse automatically if your annual subscription is not received when it falls due (a 'grace' period allowed for).
If when trying to log in, the website says you have 'incomplete details' this is probably because your membership has expired because your renewal payment has not yet been received. If you want to query an issue relating to subscription payments, then get in touch with the secretary.
If your membership has recently expired, when you try to log in you should be redirected to the membership renewal page. You may find that your key details are already filled in. If you wish your membership of PCT Scotland to continue, you should make sure the online form is complete, and submit the form by clicking the join/renew button and following instructions. Don't forget to then send your annual subscription for the current year, if you have not already done so. Deatils of how to do this are on the join/renew page.
If your membership expired some time ago, your membership record will have been deleted. If you wish to continue to be a member of PCT Scotland you will have to make a new application to join. Go to the 'join PCT Scotland' page and complete and submit the online form. Don't forget to then send your subscription for the current year. Deatils of how to do this are on the join/renew page. Your application will be processed in due course by the Secretary.
If you believe that your PCT Scotland membership is current and you are still having difficulties with logging in, then please contact the Secretary so that whatever the problem is can be resolved as soon as possible.
Once logged in
After logging in you will be taken to the member home screen. From this page you can post events and notices, check your account history, change your password and so on. If you are a Practitioner Member you can also create and edit a profile page to appear inteh Directory of Counsellors. You can return to your profile page at any point by logging in and clicking 'member home' in the left hand menu.